If you do not have the printer’s IP you can print it from the machine following the steps in this post: How To Print Status Page with Network Config Information Create the User for Scanning Authentication Getting Startedīefore you get started you’ll need your printer’s IP address. You are welcome to use your existing sign-in information, or existing shared folders to scan to, but these guidelines should help you through the process. Note: You do not need to follow these instructions by the letter. The process for creating new users and using existing users for scanning authentication has become confusing but with these DIY tips you should be able to get it done yourself. A lot of our users have upgraded to Windows 10, or gotten new computers that came pre-loaded with it, so we are helping them out with these simple instructions.
Access was then prompt, courteous, and contined through completion over several days.Here are some instructions on how to setup scanning to network folders on Windows 10 with your Sharp scanner. Once we established Remote Assist connections via our case number directly, this was no longer an issue. The only negative about this experience was the length of time on hold when contacting Neat support. I would rate 10 Stars for the technician. I will gladly pay for NeatFiles on a yearly basis, knowing the safety of my data and integrity of the support team will always be there to assist us if we ever need it again. After completing this, I have nothing but praise to Neat for the dedication of effort to see this through. This took an extensible amount of time but he persisted until it was completed to my satisfaction.
Barring that, they implemented a manual export | import process which was successful. They spent hours troubleshooting synchronization issues to the Neat Cloud, which was ultimately unsuccessful. We were running an obsolete version no longer supported.Neat provided the legacy software and troubleshot the installation issues on the new laptop. Luckily, we had our obsolete Neat database on an external drive, but my wives laptop had crashed.